IVMA Blog

09 Sep Reputation Management

I recently found a website entitled “Vets from Hell,” that posts the stories of alleged malpractice and reviews of veterinarians. While an entire website swings toward the extreme, disgruntled clients show little hesitation in writing online reviews. For many veterinarians, negative online reviews are upsetting and stressful because there is little control over the anonymity that the web provides. It is important to keep in mind that with any business there are always going to be reviews out there. Most of them will be positive, but there is likely to be...

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24 Aug Implementing at Cat-Friendly Practice

While some days it may feel like we are swamped with cases, I think that we can all agree that new clients are a good thing. With new clients comes a new revenue source and the ability to make your practice flourish, however, enticing people to bring in their pets can be a challenge. It comes as no surprise that part of the reason people do not want to bring their pets in is due to cost, but that by and far is not the biggest barrier. According to a study...

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21 Jul IVMA Committed to Veterinary Wellness for its Members

The IVMA Health and Wellness Committee and the IVMA Board of Directors have been one of the leaders within veterinary associations in the US in recognizing the importance of wellness for its members.  In early 2009, the IVMA signed a contract with “Continuing the Care”, a group of social workers who have experience in working with impaired doctors and dentists, to establish the Veterinary Well-Being Program.  Including veterinarians in this group was an important step in providing a framework of assistance for veterinarians with substance abuse problems.  Just as important,...

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23 Jun Are you a client-focused practice?

A client-focused practice is a practice in which each member of the staff team is doing everything they can to add to the client experience.   Becoming a client-focused practice will significantly improve client retention and referrals.   To successfully make the transition to this type practice, staff members must adopt new habits and behaviors. This will occur only if the practice’s goals and client experience protocols are consistently reinforced with the team. This can be accomplished through three simple mechanisms: Team Meetings: Regular team meetings (e.g. every one to two months) are...

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30 Mar IVMA Awards Presented

At the IVMA Membership Luncheon on Saturday, February 6, 2016, in Indianapolis, the leadership of the association recognized four deserving IVMA members: IVMA Lifetime Achievement Award:  Dr. Philip Borst, Indianapolis, IN, for cumulative service and accomplishments benefiting the profession, organized veterinary medicine, and the community. He is a 1975 graduate of the Purdue College of Veterinary Medicine.  After graduation, he joined his father in practice at Shelby Street Animal Clinic where he continues to practice today.  He has been active in organized veterinary medicine throughout his career including...

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